Award Flight Assist – Frequently Asked Questions (FAQ’s)

Who can use this service?
Award Flight Assist is available to all Frequent Flyer Solutions members! If you aren't already a member, simply create an account for free.
How does it work?
We will contact you within 1 business day of requesting a quote with the final price and a link to complete the payment. After completing the payment, you will be prompted to fill out a detailed questionnaire about your trip. Within 5 business days of completing this questionnaire, we will send you a detailed report outlining available award flights that suit your needs, and instructions on how to book. (Click here to view an example of an Award Flight Assist report.)
Can you make the booking on my behalf?
We will show you exactly what to book, and provide detailed instructions on how to book it. However, we are unable to book award flights on your behalf.
My trip is more than a year away. When should I use this service?
Most airlines release award seats 11-12 months in advance. If your trip is more than a year away, it will not yet be possible to book any flights. Therefore, the best time to contact us is around 11 months before your trip. That way, we'll be able to check real-time award availability and confirm that the recommended flights are available for booking.
How long will it take for you to find suitable award flights?
Once you have requested a quote, we will generally respond within 1 business day. Then, after the payment and second questionnaire have been completed, we will be in touch within 5 business days with information on suitable flights. (We'll often get back to you even quicker than this, but it may take up to 5 business days during busy periods.)
Can I use this service to book flights using credit card rewards points, or combine points in multiple frequent flyer rewards programs?
Absolutely! Just let us know exactly how many points you have available in each program. We can determine the best program/s to use.
What happens if you can't find any award flights for me?
All quote requests are assessed by a member of our team. We will not request payment if we do not believe we will be able to find any flights. In the unlikely event that you do pay for the Award Flight Assist service and we are unable to find any flights that match the criteria in your quote request, we will provide a full refund. However, we are unable to provide a refund if we do find a suitable flight/s and you choose not to book it.
Will I have access to follow-up support?
Yes. While we believe our report is complete and comprehensive, we do understand that things change. We are happy to provide follow-up email support if you need assistance with making the booking, or for minor changes in your plans, at no additional cost. We do reserve the right to charge an additional fee if we believe that the changes are not minor and require more of our time to address.
Which frequent flyer programs do you work with?
We can help you to redeem frequent flyer points in the following programs: Qantas Frequent Flyer, Velocity Frequent Flyer, Singapore Airlines KrisFlyer, Cathay Pacific Asia Miles, American Airlines AAdvantage, United Mileage Plus, Alaska Airlines Mileage Plan, Avianca LifeMiles, Etihad Guest, Thai Airways Royal Orchid Plus, Aegean Miles&Bonus, Korean Air Skypass, Flying Blue, British Airways Executive Club, Virgin Atlantic Flying Club. We can also help you to use points with American Express Membership Rewards, Westpac Altitude, NAB Rewards, Citi Rewards, Diners Club, ANZ Rewards and Starwood Preferred Guest. If you would like assistance with redeeming points in a program not listed, please request a quote and we'll let you know if we are able to help you.
Can you help me to upgrade a flight using frequent flyer points?
Generally, no. If you're booking a Qantas international flight, for example, upgrades are a "lottery" and not confirmed until a few days before your flight. Therefore we are unable to guarantee that your points upgrade request will be successful. However, we can help with point upgrades on airlines that have confirmed upgrades.
Do you offer a flight search assistance service for regular, paid airfares?
Unfortunately, our service is currently limited to award flights.
Is there a maximum number of passengers?
Due to the nature of award bookings, it can be very difficult to find award seats for multiple passengers on the same flight. For this reason, we have capped the number of passengers per request at 5. If you would like to use points to book flights for more than 5 passengers, you may still request a quote. However, please understand that we may not be able to find award seats for all passengers on the same flight/s.
Why do I need to fill out two questionnaires?
The first questionnaire helps us to assess whether or not we can help you, and to calculate an accurate quote. The second questionnaire is to be completed after payment. It contains much more detailed questions, which are necessary to help us to tailor our search to your unique criteria.
Do you have any other questions?
Feel free to Contact Us with any additional questions you may have.
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