The Frequent Flyer Solutions Help Desk is an exclusive service for First Class members.
If you have a question or problem related to travel, credit cards or frequent flyer programs, this is a place where you can request dedicated assistance from the Frequent Flyer Solutions team of experts. We'll generally aim to get back to you within 2 business days.
If you are a First Class member, you can submit a Help Desk request on the Frequent Flyer Solutions Member Portal.
The Help Desk has a fair-use policy. The Help Desk service is designed as a place that you can seek general advice and ask questions about content in the Frequent Flyer Solutions training courses & webinars from time to time.
The Help Desk is unable to help you with finding real-time award flight availability; please use Award Flight Assist if you would like assistance with booking award flights. For complicated requests, please use the Personal Consultation service. We reserve the right to change the terms of this service at any time.