17 June 2020

Award Flight Assist Update

Due to the ongoing COVID-19 travel restrictions, we regret to inform you that our Award Flight Assist service is temporarily suspended.

There are no changes to any of our other services. We’re still open for business. But we cannot in good faith recommend booking new international flights right now.

Australia’s international borders are currently closed, with limited exceptions for essential travel and repatriation. At this time, there is no fixed end date for these restrictions. Some internal Australian state borders are also closed.

Many airlines are still selling tickets for international flights scheduled later in the year, and for next year. However;

  • It is very likely that many of the flights currently scheduled will be cancelled between now and the departure date
  • It is unclear whether international travel will even be allowed by late 2020/early 2021
  • Many travel insurers will not cover claims relating to COVID-19, nor any claims for overseas travel in general while the Australian government’s “do not travel” warning for all other countries remains in force.

If you’re thinking about booking flights for next year, our recommendation is to wait until there is more certainty surrounding the resumption of normal international travel. You could book your flights now, but you’ll likely end up having to deal with cancellations & flight changes down the track if the airline cancels your flight and/or travel restrictions are not lifted in time.

Don’t worry about award availability – although we normally recommend booking around 11 months in advance, COVID-19 has thrown the usual rules out the window. We expect there will be ample award availability once travel restrictions are eased, as airlines may initially struggle to fill their planes.

If you do choose to book award travel now, make sure you can easily change and/or cancel your ticket. Qantas Frequent Flyer is at least allowing free changes/cancellations on Classic Flight Reward bookings until 31 October 2020.

We continue to monitor this situation closely, and we very much look forward to resuming our Award Flight Assist service once travel restrictions are eased. Just like you, our team can’t wait to travel overseas again! In the meantime, you can keep up with the latest travel news & updates at Australian Frequent Flyer.

Thank you for your understanding. If you need any assistance, please contact us.