5 July 2022

Frequent Flyer Training Updates

Here are some of the recent changes to loyalty programs and new updates we’ve made to the Frequent Flyer Solutions training over the past month, as of July 2022.

As a reminder, Business & First Class members enjoy unlimited access to the Frequent Flyer Solutions training program. If you’re a Premium Economy or Economy member, you can access the first unit of every course for free or upgrade your membership to gain full access!

Travel insurance unit updates

We’ve completed a major update to Unit 10.2.6 (Travel Insurance) with new sections on credit card travel insurance, coverage for lost frequent flyer points and new table outlining COVID-19 insurance coverage with various Australian paid & credit card international travel insurance policies.

Singapore Airlines KrisFlyer changes

The Singapore Airlines KrisFlyer program increased the cost of most award flights and upgrades, as of today. It will also make changes to stopover rules on award bookings from next month. We’ve updated Unit 2.3.1 (Singapore Airlines KrisFlyer).

Qantas extends Flexible Classic Flight Rewards

Qantas Frequent Flyer is now continuing to offer fee-free changes and cancellations on Classic Flight Reward bookings made until 30 September 2022 (previously 30 June 2022). Updated Unit 2.1.2 (Redeem Qantas Points).

Comair (British Airways in South Africa) out of business

Comair, which operated flights in South Africa under the British Airways and Kulula brands and was a member of the Oneworld alliance, has gone out of business. We’ve removed references to Comair throughout the training.

International travel restriction updates

The Australian government has now removed all remaining COVID-19 international travel restrictions, including the requirement for visitors to Australia to show proof of COVID-19 vaccination and for all international arrivals to complete a Digital Passenger Declaration. Updated Unit 10.2.7 (Travel in a Post-COVID World).

Updates to credit card sign-up offers

We continuously update the Credit Card Master List in Unit 3.2.4 (Choosing a Credit Card), as well as the current Australian credit card sign-up offers in Unit 3.3.1 (Bonus Sign-up Points), at the start of every month.