Here are some answers to the most commonly asked questions about our Award Flight Assist service.

While Australia’s borders remain closed, we don’t recommend booking international travel now unless you absolutely must travel and you’re able to get a travel ban exemption. Even if you wish to book now for travel up to a year in advance, there’s simply no guarantee that flights currently scheduled to operate will actually fly. You’ll then have the hassle of rebooking or possibly finding later that you need to cancel. Once international travel becomes possible again, we’re sure there will be a decent amount of award availability (as airlines will need to fill their empty planes somehow) and we’ll be here to help you book using your points!

Award Flight Assist is available to all Frequent Flyer Solutions members! If you aren’t already a member, simply create an account for free.

We will show you exactly what to book, and provide detailed instructions on how to book it. However, we are unable to book award flights on your behalf.

Most airlines release award seats 11-12 months in advance. If your trip is more than a year away, it will not yet be possible to book any flights. Therefore, the best time to contact us is around 11 months before you plan to complete your trip. That way, we’ll be able to check real-time award availability and confirm that the recommended flights are available for booking.

Read more: When is the Best Time to Book Award Flights?

Once you have requested a quote, we will generally respond within 1 business day. Then, after the payment and second questionnaire have been completed, we will be in touch within 5 business days with information on suitable flights. (We’ll often get back to you even quicker than this, but it may take up to 5 business days during busy periods.)

Your dedicated award travel consultant will send you a PDF document with detailed information about available flight options and clear booking instructions. (You can download a sample report here.)

Absolutely! Just let us know exactly how many points you have available in each program. We can determine the best program/s to use.

All quote requests are assessed by a member of our team. We will not request payment if we do not believe we will be able to find any flights. In the unlikely event that you do pay for the Award Flight Assist service and we are unable to find any flights that match the criteria in your quote request, we will provide a full refund. However, we are unable to provide a refund if we do find a suitable flight/s and you choose not to book it.

Yes. While we believe our report is complete and comprehensive, we do understand that things change. We are happy to provide follow-up email support if you need assistance with making the booking, or for minor changes in your plans, at no additional cost.

We do reserve the right to charge an additional $100 fee if we believe that the changes are not minor and require more of our time to address.

We can help you to redeem frequent flyer points in the following programs: Qantas Frequent Flyer, Velocity Frequent Flyer, Singapore Airlines KrisFlyer, Cathay Pacific Asia Miles, American Airlines AAdvantage, United Mileage Plus, Alaska Airlines Mileage Plan, Etihad Guest, Thai Airways Royal Orchid Plus, Aegean Miles&Bonus, Korean Air Skypass, Flying Blue, British Airways Executive Club, Virgin Atlantic Flying Club.

We can also help you to use credit card points with American Express Membership Rewards, Westpac Altitude, NAB Rewards, Citi Rewards, Diners Club and ANZ Rewards.

If you would like assistance with redeeming points in a program not listed, please request a quote and we’ll let you know whether we are able to help you.

Generally, no. If you’re booking a Qantas international flight, for example, upgrades are a “lottery” and not confirmed until a few days before your flight. Therefore we are unable to guarantee that your points upgrade request will be successful. However, we may be able to help with point upgrades on airlines that have confirmed upgrades.

No. We will certainly take your preferences into account and if you would like to fly on a certain airline/s, we’ll do our best to make this work if possible. But award availability is limited and award seats are not released on all routes and airlines. If there is no availability on the airline/route you’ve requested, we’ll have to look at alternatives using partner airlines and/or other routes.

Due to the nature of award bookings, it can be very difficult to find award seats for multiple passengers on the same flight. For this reason, we have capped the number of passengers per request at 5. If you would like to use points to book flights for more than 5 passengers, you may still request a quote. However, please understand that we may not be able to find award seats for all passengers on the same flight/s.

Unfortunately, our service is currently limited to award flights.

Feel free to Contact Us with any additional questions you may have.