Award Flight Assist has reopened!

We are now able to assist vaccinated Australians with redeeming points for travel to/from Australia from February 2022. We will progressively resume accepting requests for earlier travel dates once airlines have adjusted their schedules and there is more award availability.

At this time, we can only accept requests from customers who will be fully vaccinated against COVID-19 at the time of travel (or are otherwise exempt from all relevant government and airline vaccination requirements, e.g. young children). Thank you for your understanding.

Please see our announcement for more information and keep an eye on our website for further updates.

We can help you to redeem your frequent flyer points!

Award Flight Assist is our unique and highly rated Australian award booking service that can help you to redeem your frequent flyer points for travel! Using our expert knowledge and specialised tools, we take the hard work out of finding frequent flyer reward seats.

Here’s how it works:

1

Tell us about your trip

Start by requesting a quote from us. Let us know when & where you would like to travel, and how many points you have.

2

We'll send you a quote

A member of our team will reply within 1-2 business days. If we can help you, we’ll send a final quote and further instructions.

3

We work our magic

Once you’ve paid for the service, your dedicated award travel consultant will find flights for you within 5 business days.

4

You receive flight details

We’ll send you a PDF document with detailed information about your best award flight options and clear booking instructions.

Please read our Frequently Asked Questions (FAQs) for more information.

Why Award Flight Assist?

It can be difficult to work out how best to redeem your points and to find award availability. Airlines make it as difficult as possible to redeem your hard-earned points effectively. But there’s no need to waste hours searching for award seats that might not even exist!

We can help Frequent Flyer Solutions members with simple award flight bookings, right through to complex round-the-world itineraries. Our team knows how to find award availability, how to take advantage of frequent flyer program sweet spots, and we can help you to maximise free stopovers & open-jaws. If you have points with multiple rewards programs, we can also advise on the best program to use. So your points go even further!

Frequent Flyer Programs

We work with most major frequent flyer programs including Qantas Frequent Flyer, Virgin Australia Velocity and Singapore Airlines KrisFlyer.

We can also help you to transfer and redeem points with all major Australian credit card reward programs including Amex Membership Rewards, Westpac Altitude and ANZ Rewards.

For a full list of programs that we cover, please see our Frequently Asked Questions (FAQs).

Check out our great reviews from TrustSpot!

Our Prices

We offer a simple and affordable price structure:

First passenger Additional passengers Complex request surcharge
One-way flights $195 $100 per person $50
Return flights $260 $130 per person $65
Multi-city flights
Round-the-world flights
$395 $200 per person $100

Our fee includes follow-up assistance with completing your booking, if required. It also includes complimentary assistance with rebooking your trip one time, if needed, in the event of a flight cancellation or COVID-19 travel restrictions being added after booking that impact your journey.

Please see “Changes & Cancellations” below for details.

Please note:

  • Up to one stopover and one open-jaw are permitted per return flight booking. Bookings with 2 or more stopovers will be classified as “multi-city”.
  • We reserve the right to add a surcharge for complex requests, including but not limited to:
    • First Class bookings
    • Travel during very peak periods (e.g. Christmas & school holidays)
    • One-way & return flights to Central/South America in any premium cabin.

We will provide a final quote prior to payment.

Changes & Cancellations Due to COVID-19

If an airline cancels one or more of your award flights after you’ve booked or new COVID-19 travel restrictions impact your trip, and you need assistance with finding alternative flights, your consultant can provide follow-up assistance up to one time at no extra charge. This is a complimentary service.

If you need further assistance from us with rebooking your trip more than once, this will incur an additional fee of 50% of the original amount paid on each additional occasion.

 

Other Changes & Cancellations

A rebooking fee of 50% of the original charge will also apply for assistance with rebooking your trip if your journey is not impacted by flight cancellations or new COVID-19 restrictions that were not in place at the time of your original booking.

If you choose to cancel and would like assistance with booking a completely new trip, this would be considered a new request and charged accordingly.

Please note that we are unable to make changes to your booking on your behalf – we can only provide assistance with recommending alternative flights or itineraries. Airlines may also charge their own fees for voluntary booking changes & cancellations.

Our Award Travel Experts

Matt
Team Leader
Matt

In addition to his role as editor of Australian Frequent Flyer, Matt manages our Award Flight Assist service. He is one of Australia’s leading frequent flyer point experts.

James
Award Travel Consultant
James

James is our Qantas Oneworld Classic Flight Reward expert. He is also responsible for customer service and responding to member enquiries & quote requests.

Lance
Award Travel Consultant
Lance

Lance has a wealth of knowledge about a wide range of different frequent flyer programs. He knows all the tricks to securing an award ticket at the pointy end of the plane!

Bronwyn
Award Travel Consultant
Bronwyn

Bronwyn is a passionate points collector and travel planner whose every adventure commences with hunting down the perfect award seats. She aims to help you travel better and further.

Peter
Award Travel Consultant
Peter

Peter specialises in helping families travel more cheaply, more frequently and in greater comfort through the effective use of their hard-earned frequent flyer points.

Get Started Now

Request an Award Flight Assist quote to get started!

The Award Flight Assist service is available to Frequent Flyer Solutions members. If you’re not already a member, you can join now for free.

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