Award Flight Assist is our unique and highly rated Australian award booking service that can help you to redeem your frequent flyer points for travel! Using our expert knowledge and specialised tools, we take the hard work out of finding frequent flyer reward seats.
Frequent Flyer Programs
We work with most major frequent flyer programs including Qantas Frequent Flyer, Virgin Australia Velocity and Singapore Airlines KrisFlyer.
We can also help you to transfer and redeem points with all major Australian credit card reward programs including Amex Membership Rewards, Westpac Altitude and ANZ Rewards.
For a full list of programs that we cover, please see our Frequently Asked Questions (FAQs).
We offer a simple and affordable price structure:
Our fee includes follow-up assistance with completing your booking, if required. It also includes complimentary assistance with rebooking your trip one time, if needed, in the event of a flight cancellation or COVID-19 travel restrictions being added after booking that impact your journey.
Please see “Changes & Cancellations” below for details.
We will provide a final quote prior to payment.
Changes & Cancellations Due to COVID-19
If an airline cancels one or more of your award flights after you’ve booked or new COVID-19 travel restrictions impact your trip, and you need assistance with finding alternative flights, your consultant can provide follow-up assistance up to one time at no extra charge. This is a complimentary service.
If you need further assistance from us with rebooking your trip more than once, this will incur an additional fee of 50% of the original amount paid on each additional occasion.
Other Changes & Cancellations
A rebooking fee of 50% of the original charge will also apply for assistance with rebooking your trip if your journey is not impacted by flight cancellations or new COVID-19 restrictions that were not in place at the time of your original booking.
If you choose to cancel and would like assistance with booking a completely new trip, this would be considered a new request and charged accordingly.
Please note that we are unable to make changes to your booking on your behalf – we can only provide assistance with recommending alternative flights or itineraries. Airlines may also charge their own fees for voluntary booking changes & cancellations.
Our experienced team of award travel experts can help you to book the best possible trip using your points! You can read more about our team members below…
Get Started Now
Request an Award Flight Assist quote to get started!