The Frequent Flyer Solutions Help Desk is an exclusive service for First Class members.


If you are a First Class member, please login to your account to access this service.


Fair-use Policy

The Help Desk service is designed as a place that you can seek general advice and ask questions about content in the Frequent Flyer Solutions training courses & webinars from time to time.

The Help Desk is unable to help with finding real-time award flight availability; please use Award Flight Assist if you would like assistance with booking award flights. For complicated requests, please use the Personal Consultation service. We reserve the right to change the terms of this service at any time.